24 HOUR REMOTE SUPPORT

MYSQL SUPPORT – PRICES FOR NON-CUSTOMERS

These services are intended for those who are not Binlogic customers but do not have RDBA or 24 hour Support services and need to schedule a support case without anticipation.

Credits can also be purchased for use if necessary. These credits are pre-purchased and apply when requesting operations or emergencies.

You need to apply the rates in the table below that they are scheduled 3 days in advance or more.

When is an emergency considered and when not?
Any resolution of support that is scheduled with a minimum of 3 days of anticipation enters in the rate chart of Technical Support of Normal Rate that is detailed below.

If you want to avoid the costs of this type of services we recommend to hire our services of Remote Support or DBA Remote

 

  • Horario/Dia

  • 08:00 a 18:00 GMT-3/ CET
  • 18:00 a 08:00 GMT -3/ CET
  • 08:00 a 12:00 GMT -3/ CET
  • 12PM a 00:00 GMT -3/ CET

 

EMERGENCIES

If you are not a Binlogic customer but you have a problem and need an emergency support you can contact us as soon as possible, by writing a ticket in the form at the bottom of this page or by skype.

When to use Emergencies:

When your production servers are down and you need urgent assistance for the retrieval and posting of your databases.

A support service that has not been programmed in advance and is required by the client with a minimum of 72 hours in advance.

SKYPE FOR EMERGENCIES: soporte.binlogic

By region and time zone

From 09:01 a 20:00 (GMT-03: 00) Buenos Aires, Georgetown.
From 20:01 a 09:00 (GMT-03: 00) Buenos Aires, Georgetown.

CHECK LIST FOR REMOTE ACCESS

In order for us to access your systems and perform the correct controls, we need to do so in the following way and with the parameters indicated below:

The customer must provide us with access by:

  • SSH, VNC or Remote Desktop or using a VPN for later access through the aforementioned services.
  • The MySQL user must have SUPER privileges so that we can perform the necessary tasks.
  • The SSH user must be able to access where the files, General Log, Error Log, My.cnf and other files are located if necessary.
  • In cases where the client does not have these options can do it with Teamviewer
Submit your ticket HERE